Frequently Asked Questions

Every Valentine Couture dress is made by hand in our atelier after you order. Most pieces arrive within about 30 days, and bridal gowns within about 60. Each product page shows the date yours will arrive before you buy.

Yes. Choose Custom in the size options and enter your measurements, and we'll make your dress to them. Our size guide shows how to take each measurement.

Yes. Tell us about your occasion, the style you have in mind, and your preferred fabric and colours, and our atelier will reply within 48 hours. Start with Customize a Dress.

In our atelier in Prishtina, Kosovo. Every dress is made by hand, to order.

Yes, within 24 hours of payment confirmation, for a full refund. After that, work on your dress may already have begun, so we can no longer cancel it.

Contact us as soon as you can. We'll do our best to make changes before work on your dress begins, but once production has started we can't guarantee them.

When your order ships, we'll email you a tracking number. You can also follow its progress on Track Order.

Yes, and shipping is free to every country we deliver to.

Once your dress ships, delivery usually takes 3–7 working days. Customs clearance can add a little time for international orders.

For orders to the United States, duties and taxes are paid at checkout, so there's nothing more to pay on delivery. In other countries, local duties and taxes may be charged on arrival. They aren't included in our prices and are paid by you.

If you decline a delivery or don't pay the customs charges, your order comes back to us and can't be refunded.

Contact us and we'll look into it with the carrier and keep you updated.

You can return or exchange a standard-size dress within 7 days of delivery. It must be unworn and in its original condition, with all tags, accessories and packaging.

No. Custom sizes and altered standard sizes are made for you alone, so once production has begun they can't be returned, exchanged or refunded. You can still cancel within 24 hours of payment confirmation.

You do. Shipping is free on orders you keep, but if you return or exchange a dress, the original shipping isn't refunded and the return shipping is yours to pay. These costs are either deducted from your refund or charged separately, depending on the reason for the return.

We issue refunds within 14 business days of receiving and inspecting your return, and we'll email you when it's done. How soon it reaches your account depends on your payment method.

Contact us right away. We'll look into it and make it right with a replacement, a refund or another solution that works for you.

Yes. Book a private appointment at our atelier in Prishtina for a personal consultation on evening wear or bridal gowns.

Email us at info@valentinecouture.com, call +383 48 559 999, or send a message through our contact page.